Frequently Asked Questions

Who we are and what makes us different

At Daana Gifting, our name comes from the Sanskrit word “dāna”, meaning generosity, a value rooted in selfless giving and the heart behind everything we create.

We started Daana Gifting to simplify the way people give. While many gifting companies pile on confusing add-ons, hidden costs, and leave you guessing what will actually show up... we do things differently. Our gift boxes are thoughtfully curated with everything included: beautiful combinations of eternal flower arrangements, Aussie-loved treats, and in some, handmade scented candles.

And unlike fresh flowers that wilt and end up in the bin after a few days, our eternal blooms stay vibrant for months or even years. A lasting reminder of your generosity, and a gift that keeps brightening someone’s day long after it’s delivered.

We believe in transparency, quality, and value with no surprise costs. Just generous, feel-good gifting that’s easy to send and unforgettable to receive.

Where we deliver & how will your gift arrive

We’ve partnered with Australia Post to ensure your gift arrives safely and efficiently and yes, we deliver Australia-wide.

Your gift box will arrive just like any other online order, but with a little extra care:

  • No receipts or pricing are ever included in our boxes, so your gift remains a true surprise.
  • Each box comes with a complimentary personalised message and includes everything listed in the product description.
  • If no one is home at the time of delivery, the package will be directed to the nearest post office or parcel collection centre. This helps protect the chocolates from heat and weather, ensuring your gift arrives just as it should.
  • We don’t offer scheduled deliveries, and we believe that’s a good thing. With so many variables, it’s nearly impossible to predict exactly when someone will be home. Instead, our process is simple, reliable, and works just like any standard online order.

No fuss, no uncertainty... just beautifully packaged gifts delivered with care, anywhere in Australia.

Returns, Quality, and Order Enquiries

Due to the nature of our products that include perishable treats, we do not accept returns. However, your satisfaction is very important to us.

If you have any questions or concerns about quality, missing items, or any other issues with your order, please go to our Contact page or email us directly at info@daanagifting.com.au. We aim to respond within 1–2 business days.

For bulk orders, allergy or dietary inquiries, or questions about corporate gifting, please also reach out via our Contact page or email us directly at info@daanagifting.com.au. We’re here to help.